Mills & Boon Rewards FAQs

Signing up

How do I sign up for the rewards program?

What are the advantages of becoming a Mills & Boon Rewards member?

Account

I already have an account, do I have to create a new one to earn points?

Where can I find all of my rewards info?

Will I receive points for purchases I made prior to creating my rewards account?

Does it cost anything to begin earning points?

Earning and Redeeming

How do I redeem my points?

How do points convert to pounds?

Tell me more about easy ways I can earn points?

Will I be able to use my points/rewards in store?

Is there a limit to how many points I can earn?

How is my tier determined?

Do tiers expire or reset?

Returns

Can I return my order if I redeemed rewards points for a discount?

I've earned points/VIP tier with my last purchase, but now I want to return it or cancel my order. What will happen with my reward?

Reward Expiration

Do points ever expire?

VIP Program Questions

How is my VIP tier determined?

How do I know which rewards tier I am currently a member of?

What is 'early access to sales' or 'early access to discount codes'?

How will I know if I have reached a new tier?

Does my VIP tier expire?

Birthday Reward

How can I get a birthday reward?

Checkout

How is free shipping applied at checkout?

How do I redeem my rewards at checkout?

Troubleshooting

Why didn't I earn points on my purchase?

I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?

I received an error message when referring friends through the email referral box. What went wrong?

I’ve referred several friends but haven’t received any points for it. Is there something else I need to do?