Mills & Boon Rewards FAQs
Earning and Redeeming
Will I be able to use my points/rewards in store?
Is there a limit to how many points I can earn?
How is my tier determined?
Do tiers expire or reset?
Can I return my order if I redeemed rewards points for a discount?
I've earned points/VIP tier with my last purchase, but now I want to return it or cancel my order. What will happen with my reward?
Do points ever expire?
VIP Program Questions
How is my VIP tier determined?
How do I know which rewards tier I am currently a member of?
What is 'early access to sales' or 'early access to discount codes'?
How will I know if I have reached a new tier?
Does my VIP tier expire?
How can I get a birthday reward?
How is free shipping applied at checkout?
How do I redeem my rewards at checkout?
Why didn't I earn points on my purchase?
I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?
I received an error message when referring friends through the email referral box. What went wrong?
I’ve referred several friends but haven’t received any points for it. Is there something else I need to do?