Mills & Boon Rewards FAQs

Signing up

How do I sign up for the rewards program?

What are the advantages of becoming a Mills & Boon Rewards member?



I already have a Mills & Boon store account, do I have to create a new one to earn points?

Where can I find all of my rewards info?

Will I receive points for purchases I made before joining the Mills & Boon Rewards program?

Does it cost anything to begin earning points?


Earning and Redeeming

Tell me more about easy ways I can earn points?

How do I redeem my points?

How do points convert to pounds?

Is there a limit to how many points I can earn?

Redeeming rewards via the rewards sticky bar

I redeemed a reward but can't find the discount code


Can I return my order if I redeemed rewards points for the transaction?

I've earned points with my last purchase, but now I want to return it or cancel my order. What will happen with my reward?

I've moved into a higher tier with my last purchase, but now I want to return it. What will happen to my tier status?


Reward Expiration

Do my points expire?


VIP Tiers Questions

How is my VIP tier determined?

How do I know which VIP tier I am currently a member of?

What does 'early access to sales' or 'early access to discount codes' mean?

How will I know if I have reached a new tier?

Does my VIP tier expire?


Birthday Reward

How can I get a birthday reward?



How is free shipping applied at checkout?

How do I redeem my points at checkout?



Why didn't I earn points on my purchase?

I should have earned points for a purchase/incentive but my account balance hasn't updated.

I received an error message when referring friends through the email referral box. What went wrong?

I’ve referred several friends but haven’t received any points for it. Is there something else I need to do?