FAQs

Shopping with us

Why shop with us?

Payment (What payment methods do you accept?)

Promotional Codes (How do I use my promo code?)

Confirmation (How will I know my order is complete?)

eBook Delivery (Where is my eBook?)


Delivery and Returns

How do I check the status of my delivery online?

Our policy

UK delivery rates

Shipping overseas

Lost or delayed deliveries

Returns policy

eBook returns


Paperback subscriptions

When will I receive my books?

How do I pay for my books?

How do I alter my subscription?

How do I cancel my subscription?

How do I get in contact with the Customer Services team?

Can I choose the books I receive each month?

Why should I join?

What are the benefits of subscribing?


eReading

What is an eBook?

What's so good about eBooks?

How do I buy and read my first eBook?

Do I need a special computer to read an eBook?


Adobe Digital Editions

What is Adobe Digital Editions?

Should I activate Adobe Digital Editions anonymously or with an Adobe ID?

Can I transfer eBooks that I have already purchased or downloaded to another computer?

How many computers and devices can I authorise?

How do I select the option to not authorise my computer?

Can I authorise my computer at a later time?


eBook Troubleshooting

Instead of the eBook I expected, I downloaded a file named 'urllink.acsm' - where is the eBook?

I am getting the error 'Server communication problem 'E_Adept_IO' - What should I do?

I downloaded my eBook but I can't find it now

I'm still having problems and would like to contact somebody

I am getting the error 'E_LIC_ALREADY_FULFILLED_BY_A_DIFFERENT_USER'. What should I do?

Why can't I download an eBook to my Kindle device?

General eBook questions

Do I have to pay delivery charges for eBooks?

Do I have to pay VAT on eBooks?

Can I purchase an eBook as a gift?

How long will it take to download an eBook?

What if I accidentally skip or erase the page that contains the link to my eBook?

Can I print my eBook?

What is the return policy for eBooks?


Your account

Benefits

How do I change my details?

Why can't I see my subscription details?

How can I sign up to emails?