FAQs
Shopping with us
Payment (What payment methods do you accept?)
Promotional Codes (How do I use my promo code?)
Confirmation (How will I know my order is complete?)
eBook Delivery (Where is my eBook?)
Delivery and Returns
How do I check the status of my delivery online?
Paperback subscriptions
How do I alter my subscription?
How do I cancel my subscription?
How do I get in contact with the Customer Services team?
Can I choose the books I receive each month?
What are the benefits of subscribing?
eReading
How do I buy and read my first eBook?
Do I need a special computer to read an eBook?
Adobe Digital Editions
What is Adobe Digital Editions?
Should I activate Adobe Digital Editions anonymously or with an Adobe ID?
Can I transfer eBooks that I have already purchased or downloaded to another computer?
How many computers and devices can I authorise?
How do I select the option to not authorise my computer?
Can I authorise my computer at a later time?
eBook Troubleshooting
Instead of the eBook I expected, I downloaded a file named 'urllink.acsm' - where is the eBook?
I am getting the error 'Server communication problem 'E_Adept_IO' - What should I do?
I downloaded my eBook but I can't find it now
I'm still having problems and would like to contact somebody
I am getting the error 'E_LIC_ALREADY_FULFILLED_BY_A_DIFFERENT_USER'. What should I do?
Why can't I download an eBook to my Kindle device?
Why can't I download my eBooks using the Aldiko app?
General eBook questions
Do I have to pay delivery charges for eBooks?
Do I have to pay VAT on eBooks?
Can I purchase an eBook as a gift?
How long will it take to download an eBook?
What if I accidentally skip or erase the page that contains the link to my eBook?
What is the return policy for eBooks?
Your account
Why can't I see my subscription details?