You may experience delivery delays abroad due to Brexit. If you have an queries about your order, please contact our customer services department: firstname.lastname@example.org.
Contactless Delivery during COVID-19
We understand you may have concerns about safety during the current climate, so you'll be pleased to know that our couriers have already implemented contactless delivery for our customers. Where possible, they will leave your parcel in your designated safe place or on your doorstep. If your parcel requires a signature they will verbally confirm your identity from a safe distance and sign on your behalf. If you have any concerns, please contact our customer service team.
All orders are shipped the next working day, depending on the time of day the order was placed and stock availability. Orders placed on Fridays will be shipped the following Monday.
Mills & Boon subscriptions are shipped monthly on the first working day of the month.
We are not able to ship orders to more than one address at the same time. However, if you would like to have specific items shipped to different addresses, please place each order separately.
UK Delivery Rates
Due to restrictions set by our shipping carriers, we can only ship orders within the UK by our standard shipping method. Delivery within the UK is charged at a flat rate of £2.49 per order and takes up to 5 working days.
Want to save on your postage costs? Purchase a Mills & Boon subscription for monthly deliveries of your favourite romances direct to your door - and the postage is on us! (UK only)
Costs & delivery times:
Standard (up to 5 working days) £2.49
Please note that orders placed on a Friday may take longer to arrive.
For Mills & Boon subscriptions, postage is free to any UK address.
We ship internationally to World Zones 1 to 8. International orders are sent by DHL Standard International Shipping.
International shipping rates are calculated automatically at the checkout by the weight of your parcel and the destination country. If your parcel is less than 2kgs then we will ship it by DHL Post.
We aim to ship your parcel within one working day of purchase. We cannot guarantee processing time, but your parcel will usually arrive within 14 working days of your order.
Unfortunately we do not currently offer Mills & Boon subscriptions to international customers on our website, but overseas subscriptions may be purchased directly from us with a flat shipping rate of £5 per parcel. Find out more by calling +44 (0)1413 063232 or emailing email@example.com
Lost or Delayed Deliveries
Please allow up to ten working days for your parcel to arrive by standard delivery (or 14 working days for international deliveries). If your parcel has not arrived after this time, please contact customer services for help.
Unfortunately we do not provide tracking numbers for international shipments, please contact customer services if your parcel hasn't arrived within 14 days of purchase.
Please note that we cannot be held responsible for any delays incurred as a result of Royal Mail postal strikes, overseas postal service disputes or national public holidays including bank holidays.
HarperCollins European Authorised Representative Address
HarperCollins Publishers, 1st Floor, The Watermarque Building, Ringsend Road, Dublin 4, Ireland