Subscription Migration FAQs
Your Subscription is Moving
We will soon be retiring our non-website based subscription system and moving to administer the service online through our website. There, we will be able to give you a better and more reliable service, with improved account management and a simple online experience.
If you do not want to input your details onto our website, you can choose not to move your subscription.
If your subscription is not moved, it will end when our current system is retired, and you will not receive any further subscription parcels after that point.
What You Need to Do
Depending on your stage in the process, you will be asked whether you:
- Agree to transfer the administration of your subscription to our website millsandboon.co.uk and therefore to us processing your personal details there to continue your online subscription
- If you agree, to confirm or provide your email address
- Add your card details online
- Activate your online account
We will be moving your subscription over the coming months, and will explain each step clearly when the time comes.
What Will Change
Payment: Once moved onto the website, your subscription payment will be taken from the card details you provide automatically on the 1st of every month, and then your books will be sent. You will be notified by email before your payment is taken.
Your Personal Data: To manage your subscription on our website, we will need to process your personal data there. This includes your name, postal address, email address and payment details. Your online subscription will be managed through our website powered by Shopify, using a system provided by a company called Recharge.
For more information about how we process your personal data, please read our Privacy Policy at: millsandboon.co.uk/privacy
Your subscription on our website will also be subject to our Terms and Conditions, which are available at: millsandboon.co.uk/TsandCs
Delivery Timing: Subscription parcels will be sent shortly after the 1st of each month, so your parcel may arrive at a slightly different time than it does now. Don’t worry, you won’t miss any books!
Bonus Book Points: Over the coming months, you’ll have more opportunities to use your Bonus Book Points before your subscription moves, including on Collections and Sales catalogues.
When your subscription moves to our website, you’ll join our online loyalty programme. If you have any Bonus Book Points left when your subscription moves, we’ll automatically convert them into points in your new online loyalty account.
We’ve carefully compared the value of rewards in both schemes to make sure the conversion is fair. In the current scheme, 50 Bonus Book Points can be used instead of paying £3.99 for a book in our catalogues. In the online scheme, 40 loyalty points are worth £4. That’s why your points will convert at the following rate: 5 bonus book points = 4 online loyalty points.
So while your points balance may look different after conversion, the value of your points will be protected.
What Stays the Same:
Your subscription will continue with:
- The same romance series
- The same number of books
- The same price
FAQs
Will my subscription change?
Your series, number of books and price will stay the same.
Why have we asked you to reply?
Under data protection law, we need your consent before we can process your personal data on our website and continue your subscription there. You can withdraw your consent at any time by contacting our Customer Services team, but if you do this we will no longer be able to administer your subscription on our website and it will end.
What happens if I don’t reply or don’t agree to the move?
If you do not agree for us to administer your subscription on our website, your subscription will end when our current system is retired and you will not receive any further subscription parcels after that point. You are entitled to cancel your subscription if you do not agree to the move and any monies paid for books not yet sent will be refunded.
Why have we asked for your card details?
Once your subscription is set up on our website, payment will be taken automatically from your card each month before your books are sent.
Will my Bonus Book Points be lost?
No – any remaining points will move with you to your account on our website, although the programme will work differently there.
What if I don’t have an email address or don’t use the internet?
As our subscription service is moving fully online, an email address and internet access are required to continue your subscription. If you need help with the process of moving your account online, please don’t hesitate to call our Customer Services team on 0141 306 3232 who will be happy to talk you through it.
Need Help?
If you would like any help or guidance, please get in touch. Our Customer Services team will be very happy to help.
Phone: 0141 306 3232
Email: info millsandboon.co.uk
Website: millsandboon.co.uk/move